Spa Etiquette
When should I arrive for my appointment?
Be sure to arrive at least 15 minutes prior your scheduled appointment to allow sufficient time to check in and change. Please be advised that your treatment will end on time so that the next guest is not inconvenienced.
What if I need to cancel my reservations?
Because all of your services are personally reserved for you, we ask that you notify us at least 4 hours in advance if you need to cancel or reschedule. Any cancellations made less than 4 hours prior to scheduled time will result in a charge of 50% of the service. No-shows are charged in full. May I bring my valuables?
We recommend that you leave your valuables in the safe provided in your guest room. The spa does not assume liability for any valuables. Is there a minimum age requirement?
Treatments are available to guests 18 years and older; those who are younger must be accompanied by an adult. What services are provided for expecting mothers?
Mothers-to-be can enjoy facials, manicures, pedicures and Tropical massages. Please note that massages are performed only if you are between the third and sixth month of pregnancy. How can I ensure a wonderful spa experience?
Openly discuss your likes, dislikes, concerns or area of focus with your therapist before or during the treatment. Is there a service charge added to my treatments?
Treatments and services are not charged any additional percentage; however a gratuity for exemplary service is discretionary.
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